CUC Medical & Aesthetics

Caragh Clinic: R409, Caragh, Naas, Co. Kildare, W91 FX7N • Tel: +353 89 267 9228 • Email: info@cuc.ie • Website: www.cuc.ie
Virginia Clinic: Main St, Virginia, Co. Cavan, A82 A2R5 • Tel: +353 89 267 9228 (Dr TJ Mohamed)
Last Updated: 11 October 2025

1. Terms & Conditions (Clinical Services)

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1.1 Scope

These Terms govern all medical and aesthetic services provided by CUC Medical & Aesthetics (“CUC”, “we”, “our”) at the Caragh and Virginia clinics, and the use of our website and booking systems.
By booking or attending an appointment, you accept these Terms in full.

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1.2 Appointments, Fees & Payments

• Booking: All appointments must be pre-booked; some services require pre-payment or a deposit.

• Fees: Prices are provided before care is delivered. Unless agreed otherwise, payment is due at the time of service (cash, debit, or credit card).

• Estimates: Quoted prices are clinical estimates, not guarantees. The clinician may adjust a plan on clinical grounds following discussion and consent.

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1.3 Cancellations, Non-Attendance & Late Arrivals

To ensure fair access for all patients:

• Please provide ≥ 24 hours’ notice to cancel or reschedule.

• Late cancellations or no-shows may result in a charge or loss of deposit/session.

• Repeated non-attendance may require full pre-payment for future bookings.

• Arriving more than 10 minutes late may require rescheduling to protect other patients’ access.

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1.4 Clinical Suitability, Cooling-Off & Refusal of Service

All treatments require clinical assessment and informed consent.
CUC reserves the right to decline, defer, or discontinue treatment where:

• The patient is clinically unsuitable, or risks outweigh benefits.

• There is abusive behaviour, intoxication, non-payment, or conflict of interest.
  A cooling-off period may be advised for elective or aesthetic treatments. Same-day treatment remains at the clinician’s discretion.

 

1.5 Outcomes, Reviews & Refunds

Outcomes vary between individuals. CUC provides evidence-based care and appropriate follow-up, but no specific result can be guaranteed.
Fees include professional assessment, treatment (where delivered), use of medical products/devices, facility time, aftercare, and one review if applicable.
Refunds are not issued for lack of desired outcome when care was provided with due skill and diligence.
If CUC must cancel a service (e.g., clinician illness, equipment failure), deposits are refunded or rebooked at your choice.

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1.6 Complaints & Feedback

We welcome constructive feedback at info@cuc.ie.
Formal complaints are acknowledged within five working days and investigated promptly in accordance with our complaints policy.

 

1.7 Website & Intellectual Property

All site content is the property of CUC or its licensors. Copying or redistribution requires prior written permission.
Cookies are used as set out in the Privacy & Cookies Policy below.

 

1.8 Liability

Nothing in these Terms limits liability that cannot be excluded under Irish law.
CUC is not liable for indirect or consequential loss from website use or appointment unavailability. Your statutory rights remain unaffected.

 

1.9 Changes to Terms

CUC may update these Terms to reflect legal or operational changes.
The current version on our website applies to all active bookings.

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2. Privacy & Data Protection (GDPR / Irish Data Protection Acts 1988 – 2018)

 

2.1 Who We Are & Contact

Controller: CUC Medical & Aesthetics (Caragh & Virginia clinics)
Email: info@cuc.ie  Tel: +353 89 267 9228
Data Protection Contact / DPO: Dr TJ Mohamed

 

2.2 What We Process & Why

We process personal and health (special category) data for:

PurposeLawful Basis

Care delivery & safety (appointments, clinical history, diagnostics, prescriptions, referrals)Art 6(1)(b) Contract / Art 9(2)(h) Medical diagnosis

Billing & accountsArt 6(1)(b),(c) Legal obligation

Regulatory / legal duties (audit, safeguarding, incident reporting)Art 6(1)(c) / Art 9(2)(h),(f)

Marketing (optional)Art 6(1)(a) Consent – withdrawable any time

CCTV security (see Section 3)Art 6(1)(f) Legitimate interest

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2.3 Sources & Disclosures

Data comes from you, your representatives, and—where lawful—other providers (GPs, specialists, labs, pharmacies).
Shared only with:

• Clinicians/staff directly involved in your care.

• Laboratories, imaging centres, pharmacies.

• IT/payment processors under written contracts.

• Regulators, insurers, or courts where legally required.

• CUC does not sell personal data.

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2.4 Retention

Record TypeRetention Period

Medical records8 years after last contact (> for minors / legal cases)

Billing records6 years (per tax law)

CCTV footage≤ 30 days (unless under investigation)

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2.5 Your Rights

You may access, rectify, erase, restrict, object, or request portability of your data, and withdraw consent where applicable.
We respond within one month.
Concerns: Data Protection Commission (www.dataprotection.ie).

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2.6 Security

CUC implements technical and organisational measures: access controls, encryption, secure disposal, and breach notification to the DPC if required.

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2.7 Cookies & Online Data

Essential cookies enable site function; analytics cookies operate only with consent.
Users can manage preferences via the on-site banner or browser settings.

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3. CCTV Policy (Summary)

Purpose: protect staff, patients, and property; assist in incident investigation.
Placement: entrances, corridors, reception, exterior areas only. No cameras in toilets or changing rooms.
Retention: normally ≤ 30 days then securely deleted.
Access: authorised personnel only; disclosure only on lawful request.
Signage: visible with CUC contact details.
Rights: access to footage possible subject to third-party redaction.

4. Refusal of Service & Patient Conduct

CUC maintains a zero-tolerance policy for abuse.
Care may be refused or discontinued in cases of:

• Abusive, discriminatory, or threatening behaviour.

• Intoxication or suspected fraud.

• Repeated non-attendance or non-payment.

• Lack of capacity without a suitable representative.

• Treatment contraindicated or outside CUC’s scope.

5. Refunds & Packages

Results are not guaranteed.
Where care is delivered with due diligence, fees are non-refundable for unsatisfactory results.
Cancellations within permitted notice are refunded; late cancellations may forfeit deposits.
Treatment packages are discounted for commitment, non-transferable, and sessions missed without notice are forfeited.

6. Transfers & Discharge

Upon written request, records are securely transferred to another provider in line with GDPR and Medical Council guidance.
Once transferred, responsibility passes to the new provider.
Urgent issues should be directed to your GP or emergency services.

7. Contact & Complaints

• Privacy / Data: info@cuc.ie

• Clinical Complaints: info@cuc.ie

• Supervisory Authority: Data Protection Commission, 21 Fitzwilliam Sq S, Dublin 2 (D02 RD28), www.dataprotection.ie

8. Jurisdiction

These Terms are governed by Irish law.
Irish courts have exclusive jurisdiction.
If any provision is invalid, the remainder remains in force.

Quick Booking Rules (Patient Summary)

• Cancel/reschedule ≥ 24 hours in advance.

• Late/no-show = fee or loss of deposit.

• Results not guaranteed; refunds not issued where care provided appropriately.

• Zero-tolerance for abuse or threatening behaviour.

• Data handled per GDPR – records available on request.

CUC Medical & Aesthetics – Telephone Call Recording & Consent Policy

Approved By: Dr TJ Mohamed  

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1. Purpose

To define how CUC records, stores, and manages telephone conversations in accordance with GDPR, the Irish Data Protection Act 2018, and Medical Council confidentiality obligations.

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2. Scope

Applies to all staff and clinicians handling calls on any CUC-owned phone, VoIP, or telemedicine platform across both clinic sites.
Includes inbound and outbound calls relating to clinical advice, bookings, payments, or administration.

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3. Lawful Basis

• Explicit Consent (Art 6 & 9 GDPR) — obtained verbally prior to recording.

• Legitimate Interest / Medico-Legal Documentation — where necessary for clinical accuracy or risk management.

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4. Consent Procedure

1. Caller is informed:

   “Before we proceed, this call may be recorded for clinical documentation and quality assurance. Do you consent to this?”

2. Consent is recorded and stored with call metadata.

3. If consent is declined, the call continues without recording.

4. Automated greetings state:

   “Calls may be recorded in line with CUC’s Data Protection Policy.”

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5. Data Handling & Security

• Recordings encrypted using AES-256 and stored on EU-based servers or encrypted local drives.

• Access restricted to Dr TJ Mohamed and authorised managers.

• No recordings are sent via unsecured email.

• All access and playback actions are audit-logged.

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6. Retention & Deletion

Type of CallRetention PeriodPurpose

Administrative / booking / payment6–12 monthsQuality & dispute resolution

Clinical discussion (part of record)7 yearsMedico-legal requirement

Complaint / investigation materialCase closure + 7 yearsLegal defence

Deletion is permanent and auditable, logged in the retention register.

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7. Data Subject Rights

Callers may request:

• A copy or summary of recordings involving them.

• Deletion where no longer necessary.
  Requests processed within 30 days under the CUC Data Access & Deletion Procedure.

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8. Training & Accountability

All staff receive annual training in:

• Informed consent for recordings.

• Data security and confidentiality.

• Reporting breaches within 72 hours to the Data Protection Officer (DPO).

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9. Governance & Review

Policy reviewed annually or on system change, approved by the Medical Director and DPO, and circulated internally.

Approved By: Dr TJ Mohamed  Medical Director, CUC Medical & Aesthetics
Tel: +353 89 267 9228  Email: info@cuc.ie